IS

Daft, Richard L.

Topic Weight Topic Terms
0.394 communication media computer-mediated e-mail richness electronic cmc mail medium message performance convergence used communications messages
0.210 systems information research theory implications practice discussed findings field paper practitioners role general important key
0.203 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field

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Lengel, Robert H. 1 Trevino, Linda Kiebe 1
Communication media 1 computing milieux. 1 information processing 1 information systems 1
managerial performance 1

Articles (1)

Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems. (MIS Quarterly, 1987)
Authors: Abstract:
    A field study of middle- and upper-level managers was undertaken to explain managers' selection of communication media. The findings indicate that media vary in their capacity to convey information cues. Managers prefer rich media for ambiguous communications and less rich media for unequivocal communications. The data suggest that high performing managers are more sensitive to the relationship between message ambiguity and media richness than low performing managers. Implications for managers' use of information systems and electronic media are discussed.